Shipping & Returns at GMS Fine Jewelry

Shipping

Items are shipped via USPS Priority Express or FedEx Express with full insurance.

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Easy Returns & Exchanges

Your satisfication is very important to us. If you are not satisfied for any reason, simply let us know within 48 hours of receipt and we'll work together to get the item returned for a refund.

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Returns

* Returns must be shipped within two days of delivery (excluding Sundays and postal holidays). Returns will be accepted as long as the item has not been altered, sized or customized from the original listing. If there is gem report comes with the item, you have to return the report too.

*International customers are responsible for insuring and sending return shipments, as well as paying for any duties/taxes/tariffs that GMS is charged upon delivery. If the item in its original condition and associated duties/taxes/tariffs have been paid, a full refund will be processed.

* Returns must be sent fully insured with trackable delivery and signature confirmation. Please be sure to provide this information. Items that get lost or damaged in transit cannot be refunded.

* Payment paid by credit card, the processing fee can not be refunded. Therefore, we have to charge a processing fee on all returned orders. (2.9% domestic and 4.4% international)

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Import Duties

The purchaser is responsible to pay all customs fees associated with the item being shipped. Please consult your local post office for more information regarding specific fees/taxes/duties/tariffs to expect when receiving your item. If a package is not retrieved because of refusal to pay customs charges, NO refunds will be granted. All items will be shipped and declared with the full value stated.